Privacy Policy | Genview LLC

This policy explains what information Genview LLC (“Genview,” “we” or “us”) collects through genviewhome.com, our assessment request form, phone calls and text messages, how we use it, and the choices you have. If you have questions, call us at 469.340.4780.

Information we collect

Information you give us. When you request a free home assessment, ask for a price through our window cost estimator, or contact us, we collect what you enter or tell us, such as:

your name, phone number and email address
your street address and ZIP code
details about your home and project: the services you are interested in, approximate square footage, number of windows, your time frame, when your home was built, window sizes and counts, and any notes you add
photos of your windows or home that you choose to upload, which we use only to prepare your estimate
whether you agreed to receive text messages

Information collected automatically. When you visit our website, we and our analytics provider collect information about your visit, including:

pages viewed, time on site and how you arrived (for example, from a search engine or an ad)
actions on the site, such as tapping our phone number, clicking a booking or assessment button, using the savings or window cost calculators, or submitting a form
device and browser type, approximate location (city level) and an online identifier stored in a cookie

How we use information

To respond to your request, schedule and carry out your assessment, and prepare your quote
To contact you by phone, email or, if you agreed, text message about your request, appointment and project
To provide, manage and warranty the work you purchase
To understand how people use our website and improve it and our marketing
To protect against spam, fraud and misuse, and to meet legal obligations

Cookies and analytics

We use Google Analytics to measure how visitors use our website. Google Analytics uses cookies and similar technology to collect information about your visit, which Google processes on our behalf. We do not use this information to identify you personally. You can learn how Google uses this data at How Google uses information from sites that use its services, and you can opt out by installing the Google Analytics opt-out browser add-on or by blocking cookies in your browser settings.

Text messages

If you check the text message box on our form, you agree to receive text messages from Genview LLC at the number you provide about your request, appointments and project. Messages may be sent using automated technology. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply.
Reply STOP at any time to stop receiving messages. Reply HELP for help, or call 469.340.4780.
Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that deliver our messages on our behalf.

How we share information

We do not sell your personal information, and we do not share it for third-party advertising. We share information only:

With service providers who help us run our business and act on our behalf, such as our website host and form processor (Netlify), our analytics provider (Google Analytics), our scheduling tool (Google Calendar) and our text messaging provider
With installers and partners working on your project, limited to what they need to measure, order and install your products
With a financing provider, only if you choose to apply for financing
When required by law, or to protect our rights, our customers or others
As part of a business transfer, such as a merger or sale of the company

How long we keep information

We keep request and customer information for as long as needed to provide our services, honor warranties, keep business and tax records, and meet legal requirements. Website analytics data is kept for up to 14 months.

Your choices and rights

You can ask us to tell you what personal information we have about you, correct it, delete it, or give you a copy. You can also ask us to stop contacting you. Texas residents have these rights under the Texas Data Privacy and Security Act, and we extend them to all of our customers. To make a request, call us at 469.340.4780 or send it through our contact form, noting “privacy request.” We will verify your request and respond within 45 days. If we deny a request, you may ask us to reconsider by contacting us the same way.

Security

We use reasonable safeguards to protect the information we collect, and we limit access to the people who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our website and services are intended for adult homeowners. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page.

Contact us

Genview LLC (Genview Home Solutions)
11547 Independence Pkwy Suite 510, Frisco, TX 75035
Phone: 469.340.4780
Website: genviewhome.com

Genview LLCPrivacy Policy