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Genview LLCService Agreement & Standard Terms of Service

Attachment to Proposal / Work Order

1. Scope of Work & Proposal Integration

This Service Agreement (“Agreement”) governs the home improvement and energy-efficiency installation services provided by Genview LLC (“Contractor”) to the client (“Client”) specified on the accompanying proposal, estimate, or work order (“Proposal”).

The specific scope of work, including product specifications, quantities, materials (such as replacement windows, sliding patio doors, entry doors, blown-in attic insulation, and air sealing), and project pricing, is detailed in the Proposal. Signing the Proposal incorporates these Terms and Conditions in full.

2. Payment Terms & Change Orders

  • Payment Schedule: Unless otherwise specified in the Proposal, standard payment terms require a deposit upon contract execution and order placement (custom window/door manufacturing or material allocation), with the remaining balance due immediately upon substantial completion of the installation and final walk-through.
  • Financing: If the project is funded through third-party financing, the Client agrees to execute completion/satisfaction certificates promptly upon installation.
  • Change Orders: Any deviation, addition, or deletion from the scope of work described in the Proposal will only be executed upon a written, signed Change Order detailing scope and price adjustments.

3. Site Access & Client Responsibilities

To ensure safety and project timeliness, the Client agrees to:

  • Provide unobstructed interior and exterior access to all work areas (including driveways, window frames, door openings, and attic access hatches) during regular working hours.
  • Remove window treatments, blinds, security sensors, wall hangings near openings, and clear furniture or personal property at least four (4) feet away from work areas.
  • Keep children and pets away from active work zones during installation.
  • Provide functional electrical power and water access on-site as required to complete the installation.

4. Concealed Conditions & Structural Integrity

Pricing in the Proposal assumes existing framing, headers, jambs, subfloors, and attic framing are structurally sound and free from concealed defects.

If hidden dry rot, termite/pest damage, water intrusion, mold, faulty wiring, or non-code-compliant structural framing are uncovered upon removal of existing materials, work on the affected area will pause. Contractor will present a written Change Order specifying the necessary remediation work and costs before proceeding.

5. Project Schedule & Delays

Contractor will provide an estimated start and completion date once custom manufactured materials (windows/doors) have shipped. Installation schedules are weather-dependent and subject to manufacturer lead times, transit delays, or supply chain disruptions outside Contractor’s reasonable control.

6. Workmanship & Manufacturer Warranties

  • Workmanship Warranty: Contractor warrants all labor and installation craftsmanship for a period of ten (10) years from the date of substantial completion. This warranty covers air and water seal integrity, weatherstripping adhesion, and installation-related defects.
  • Manufacturer Warranties: Windows, doors, hardware, and insulation materials carry their respective manufacturer warranties (e.g., insulated glass seal failure, frame extrusion integrity, hardware mechanics). Contractor will facilitate manufacturer warranty registration upon receipt of final payment.
  • Warranty Exclusions: Warranties do not cover damage resulting from building movement, foundation settlement, severe weather/Acts of God, customer modifications, lack of routine maintenance, or normal wear and tear.

7. Cleanup & Final Walk-Through

Contractor will remove all job-related debris, discarded building materials, and old windows/doors from the property daily and upon project completion. At substantial completion, Contractor and Client will conduct a final walk-through to confirm work meets the specifications outlined in the Proposal.

8. Insurance & Governing Law

  • Contractor maintains comprehensive General Liability and Workers’ Compensation insurance.
  • This Agreement is governed by and construed in accordance with the laws of the State of Texas. Any disputes arising under this contract shall be resolved within Dallas County, Collin County, or Tarrant County, Texas.

Notice: Execution of the accompanying Proposal constitutes full acceptance of the pricing, specifications, and these attached Standard Terms & Conditions. No separate signature is required on this document.

Questions

Genview LLC (Genview Home Solutions)
11547 Independence Pkwy Suite 510, Frisco, TX 75035
Phone: 469.340.4780
Website: genviewhome.com